Privacy Policy

Family Physicians of Cedar Rapids (“FPCR,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information obtained through our website https://familydocscr.com, including information submitted through patient forms, contact forms, and our payment portal. By accessing or using our website, you acknowledge and agree to the terms set forth in this Privacy Policy.

Contact Information

Family Physicians of Cedar Rapids
1515 42nd St NE
Cedar Rapids, IA 52402
Phone: (319) 365‑7581
Email: Nurses@familydocscr.com

Information We Collect

FPCR collects personal information through patient intake forms, contact forms, and payment forms hosted on our website. Collected information typically includes:

  • Patient Name (First, Middle Initial, Last)
  • Date of Birth
  • Sex
  • Address (Street, City, State, Zip)
  • Phone Number
  • Email Address
  • Race and Ethnicity
  • Marital Status
  • Referral Information
  • Emergency Contact Details (Name, Relationship, Phone Number)
  • Insurance Information
  • Detailed Medical History
  • Medications and Allergies
  • Surgical History
  • Gender‑specific health information (menstrual cycles, hormone usage, fertility, etc.)
  • Device and Browser Information (IP address, operating system, browser type)
  • Usage Activity and Site Interaction

This information is collected solely for patient care purposes and administrative operations.

Use of Personal Information

We use the personal information collected for the following purposes:

  • Providing medical care and treatment
  • Scheduling appointments
  • Administrative and billing purposes
  • Communicating with patients about their care, treatment plans, and account status
  • Responding to inquiries submitted via our contact forms
  • Enhancing the website and improving user experience
  • Ensuring compliance with regulatory requirements and standards
  • Internal record‑keeping

Information Handling and Third‑Party Vendors

FPCR uses trusted third‑party service providers for the collection, processing, and storage of patient information:

  • Patient Forms: Information submitted through patient intake forms is securely transmitted to third‑party data collection systems (such as Zoho Forms). FPCR does not store form data on our website. All form submissions are deleted completely from the third‑party site after being securely integrated into our internal patient care systems.
  • Payment Portal: Payment transactions are securely processed by our third‑party payment provider, Stax Payments. FPCR does not store or retain any payment‑related information on our website.
  • Contact Forms: Communications through our contact forms are handled via third‑party services to ensure secure and efficient delivery. FPCR does not retain these communications on our website.

All third‑party vendors comply with applicable data privacy regulations.

Cookies and Tracking Technologies

FPCR may use cookies and similar technologies to enhance your experience by remembering your preferences and analyzing site traffic. We may utilize third‑party analytics services that employ cookies to monitor website usage and interactions.

Minors

Our website is designed for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18 without parental or guardian consent as denoted through the use of a patient or payment forms. If we discover that we have collected information from a child under 18 without proper consent, we will take immediate steps to delete that information.

Information Sharing

We may share your information:

  • With healthcare providers and pharmacies for medical purposes
  • With third‑party service providers assisting with administrative operations
  • To comply with legal obligations or protect the safety of our services
  • Note: We will not share any mobile information with third parties or affiliates for marketing or promotional purposes. This includes but is not limited to: 1) Sharing for marketing purposes 2) Sharing for lead generation purposes 3) Sharing for third-party analytics purposes.

Your Rights

Patients have the right to:

  • Request access to their medical and personal records
  • Request correction or amendment of personal data
  • Request details about how their data is handled or shared
  • Withdraw consent previously provided
  • Opt-out of of mobile communications provided through SMS and/or MMS

To exercise these rights, please contact us via phone, email, or mail at the addresses provided above.

SMS and/or MMS Privacy and Consent Notice

We respect your privacy. Your mobile information will never be shared or sold to third parties or affiliates for marketing, promotional, lead generation, or analytics purposes.

By providing your telephone number, you consent to receive calls, emails, and text messages from FPCR. Message and data rates may apply. Message frequency may vary. Reply START to Opt-In, STOP to unsubscribe (Opt-Out), or HELP for assistance via the same 10DLC number.

Security

We implement reasonable technical and procedural safeguards to protect your personal information; however, no system is completely secure. For this reason, no personally identifiable information is stored on our site.

Changes to this Policy

FPCR reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. We recommend regularly reviewing this policy.

Contact Us

Family Physicians of Cedar Rapids
1515 42nd St NE
Cedar Rapids, IA 52402
Phone: (319) 365‑7581
Email: Nurses@familydocscr.com

Effective Date: Oct 2, 2025